Privacy Policy

Hey there, let's talk privacy

Look, I'm not a fan of those endless legal documents either. So I'll keep this straightforward and honest. When you reach out to us or visit our site, we collect some info - but only what we actually need to do our job and keep in touch with you. Nothing shady, just the basics.

What info we collect

When you fill out our contact form or send us an email, we'll grab your name, email address, phone number, and whatever details you share about your project. That's pretty much it for the essentials.

If we end up working together, sure, we'll need more - your address, project specifics, maybe some photos of your space. But that's all part of the natural design process, right? Can't design your home without knowing where it is.

How we use your information

We use what you give us to respond to your inquiries, work on your projects, and occasionally send updates about our studio if you've said that's cool. We're not selling your info to anyone - that's just not how we roll.

Sometimes we share project photos on our portfolio (with permission, of course), but we don't attach your personal details to them unless you specifically want credit.

Cookies and tracking stuff

Our website uses some basic cookies - mostly to remember your preferences and see how people find us. Nothing intrusive. We use standard analytics to understand which pages folks actually look at and what seems helpful.

You can turn off cookies in your browser if that bugs you, though it might make the site a bit clunkier to navigate.

Who gets to see your data

Just us, honestly. And maybe our hosting provider (gotta keep the website running), or email service. These are trusted companies that have their own solid privacy practices.

If we collaborate with other professionals on your project - like structural engineers or landscape architects - we'll only share what's necessary for the work, and we'll let you know first.

Your rights (yeah, you've got 'em)

You can ask us what info we have on you anytime. Want us to delete something? Just say the word. Need to update your details? Easy.

We're based in Vancouver, BC, so Canadian privacy laws apply here. But really, we'd treat your information with respect no matter where we were - that's just basic decency.

How we protect your stuff

We use secure servers, encrypted connections, and all that technical security jazz to keep your information safe. Our team's small, so only the folks who actually need access to your info for project work can see it.

That said, nothing's 100% bulletproof online. We do our best, but if you're sharing super sensitive stuff, give us a call instead of emailing - old school but sometimes smarter.

Third-party links

Our website might link to other sites - suppliers, inspiration boards, that sort of thing. Once you click away from our site, their privacy policies take over. We can't control what they do, so read their terms if you're concerned.

Changes to this policy

If we update this privacy policy, we'll post the new version here and change the date at the top. Big changes? We'll probably send an email to let you know.

Questions? Just ask.

If anything here seems unclear or you've got specific questions about how we handle your information, don't hesitate to reach out. We're real people who actually read and respond to emails.